Privacy Policy
This Privacy Policy (“Privacy Policy”) describes how ALPHAQUEEN TECHNOLEV PRIVATE LIMITED (the “Company”), doing business under the brand name “MIRANI”, collects, uses, stores, processes, and discloses your personal information when you access or use our website (http://merani.in/), mobile application, or related services (collectively, the “Platform”).
This Privacy Policy is published in accordance with the Information Technology Act, 2000 and the applicable rules thereunder, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (“SPDI Rules”).
This Privacy Policy applies to all users of the Platform, including Users and Service Professionals. By accessing or using the Platform, you agree to the terms of this Privacy Policy. If you do not agree, you must not use the Platform.
1. COLLECTION OF INFORMATION
We may collect and process personal and non-personal information from you in the course of your interaction with the Platform. The types of information collected include:
1.1 Personal Information Provided by You
- Registration Data: Name, email address, phone number, and residential address provided during account creation or booking
- Identity Verification: Government-issued identification such as Aadhaar, PAN, or Voter ID (primarily for Service Professionals)
- Profile Information: Gender, photographs, preferred language, and other profile-related data
- Payment Information: Bank account details, UPI IDs, or other payment-related data processed via secure third-party payment gateways
1.2 Information Collected Automatically
- Usage Data: IP address, browser type, operating system, and device information
- Location Data: Real-time location to enable service matching with nearby Service Professionals
- Cookies and Tracking Technologies: Used to enhance user experience and improve Platform performance
1.3 Service Professional Data
Work history, skills, background verification data, ratings, and feedback provided by Users
2. USE OF INFORMATION
The information collected is used for legitimate business purposes, including but not limited to:
- Facilitating connections between Users and Service Professionals
- Conducting identity verification and background checks
- Communicating booking confirmations, service updates, and administrative notices
- Monitoring service quality and ensuring safety and professionalism
- Personalizing user experience and improving Platform functionality
- Processing payments and maintaining transaction records
- Conducting analytics, research, and internal reporting
- Sending promotional communications, subject to your consent
- Complying with legal and regulatory obligations
3. SHARING OF INFORMATION
We may share your information under the following circumstances:
- Between Users and Service Professionals: Limited data such as name, location, and service requirements is shared to facilitate bookings
- Third-Party Service Providers: Including payment processors, background verification agencies, and analytics providers
- Business Transfers: In case of merger, acquisition, or sale of assets
- Legal Compliance: When required by law or governmental authorities
We do not sell OR share your personal data to unauthorized third parties.
4. COOKIES AND TRACKING TECHNOLOGIES
We use cookies and similar technologies to:
- Enhance user experience
- Store user preferences
- Analyse traffic and usage patterns
- Deliver personalized content and advertisements
Third-party service providers may also use cookies to provide targeted advertisements. We do not control third-party cookies and encourage Users to review their policies.
5. DATA SECURITY
We implement reasonable physical, electronic, and procedural safeguards to protect your data, including encryption and secure server infrastructure.
However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security. Users acknowledge that they share information at their own risk.
6. DATA RETENTION
We retain personal information only for as long as necessary to:
- Provide services
- Fulfill legal and regulatory obligations
- Resolve disputes and enforce agreements
Once data is no longer required, it is deleted or anonymized.
7. USER RIGHTS
In accordance with applicable laws, you have the right to:
- Access and Correction: Review and update your personal information
- Withdrawal of Consent: Withdraw consent for data processing (may impact service usage)
- Account Deletion: Request deletion of your account and associated data, subject to legal obligations
Requests may be made via the contact details provided below.
8. THIRD-PARTY LINKS
The Platform may contain links to third-party websites or services. We are not responsible for the privacy practices of such third parties and encourage Users to review their privacy policies separately.
9. DATA TRANSFER
Your information may be stored and processed in India or transferred to other jurisdictions as permitted by applicable laws. By using the Platform, you consent to such transfers.
10. LIMITATION OF LIABILITY
While we take reasonable steps to protect your data, we shall not be liable for:
- Unauthorized access due to user negligence
- Transmission errors
- Third-party breaches beyond our control
11. UPDATES TO THIS POLICY
We reserve the right to update this Privacy Policy at any time. Changes will be effective upon posting on the Platform. Continued use of the Platform constitutes acceptance of the revised policy.
12. GRIEVANCE REDRESSAL
In accordance with applicable laws, you may contact us for any privacy-related concerns:
We will make reasonable efforts to resolve grievances within the timelines prescribed under applicable laws.
13. CONSENT
By using the Platform, you expressly consent to the collection, use, storage, and processing of your information in accordance with this Privacy Policy.